When your child relies on essential services provided through Medicaid or the Department of Human Services (DHS), your diligence in maintaining accurate, up-to-date information isn’t just a matter of paperwork—it’s a lifeline. Each phone number, address, income change, or eligibility review has real-world consequences for your child’s access to healthcare, therapy, special education supports, and more.

Here’s why it matters so much—and how you can stay ahead of it.

Why Keeping Your Information Updated Is So Important

1. Automatic Terminations Are a Real Risk

Medicaid and DHS programs often run on strict timelines and automated systems. If a mailing address is outdated or a form goes unreturned, the system may flag the case for closure—whether or not you still qualify. This means a lapse in services that could take weeks (or months) to reinstate, all because of a missed piece of mail or outdated contact.

2. Continuity of Care Matters for Your Child

Many children receiving services through Medicaid or state disability programs depend on therapies, medications, case management, or even transportation. A pause in eligibility—even temporarily—can interrupt appointments, delay prescriptions, and create stress and confusion for your child and family.

3. Recertification Windows Are Time-Sensitive

Most Medicaid and DHS programs require an annual or semi-annual renewal process. These windows often have short deadlines (e.g., 10–30 days to respond). If your mailing address or contact info isn't current, you might miss your notice—and lose your child's services unnecessarily.

What You Should Keep Updated

To prevent avoidable disruptions, make sure the following information is always up to date with your local DHS office and Medicaid provider:

• Mailing and residential addresses
• Phone numbers and email addresses
• Household income and employment status
• Changes in guardianship or custody
• Any move to a new county or state
• Medical diagnoses or documentation updates
• School changes, if they affect eligibility or care

Your Child Deserves Seamless Support

As a parent or caregiver, you work hard to ensure your child receives the services they need to grow and thrive. Don’t let a missed address update or overlooked form put that support at risk. By taking a few proactive steps to keep your information current, you’re protecting your child’s access to care—and giving yourself one less thing to worry about.